We Ship to All addresses throughout the UK Mainland, Scottish Highlands & Islands, Channel Islands, Isle of Man, Northern Ireland and Republic of Ireland.
For orders outside of the UK and Ireland, please get in contact for pricing on our contact page and we will supply you with shipping costs.
Please see below for details:
All Orders will be sent with our preferred carriers depending on your location and the size of your order.
For orders under 2kg, we use Royal Mail 2nd class letterbox scanned service. Please be aware that although Royal Mail hope to deliver in 48 hours, 2nd class mail can take longer to be delivered.
For orders over 2kg we will use the most appropriate courier for your area.
Orders received before 1pm on a working day will be despatched same day
All orders under £25 will carry a delivery charge of £2.95
We aim to provide a same day despatch service where possible for orders received before 1pm.
This however means that we will not be able to cancel orders placed before this time. Should you wish to cancel your order if it were received after 1pm please email or call us (details on contact page) asap after placing on the same day and we will do our best to assist. We cannot always guarantee that we will be able to carry out your request.
If your order arrives and you are still unsatisfied, please get in touch at firstname.lastname@example.org.
Please contact us at email@example.com if you would like to return your items and we will help you arrange.
All returns must first be authorised by us, and an authorisation code will be supplied. We do not accept returns without prior authorisation.
To be eligible for a full refund, products must be returned and received in the same condition you received them. This means that all individual packs of broth must remain unopened and untampered with.
Unless there is a problem with the item, you will be responsible for the cost of the return. Please contact us to discuss if you have any queries.
Refunds will be processed within 7 days of the return of the item in good condition.